Your Privacy Is Our Responsibility
At nmok, your personal information is stored with the highest level of security — we protect your privacy through SSL encryption and strict policies.
Introduction and Purpose of This Policy
nmok is a trusted online betting and casino platform in Bangladesh. We believe that a user's personal information is their own asset, and protecting that asset is our ethical and professional responsibility.
This privacy policy describes what information we collect when you use nmok's website and services, how that information is used, who it may be shared with, and what rights you have over your own data. This policy is an integral part of our terms of service.
By creating an account on our site or continuing to use our services, you are considered to have given your consent to the data collection and processing methods described in this policy. If you do not agree with this policy, please refrain from using our services and contact our support team.
What Information We Collect
nmok may collect your information in several ways. Three main categories are described in detail below.
A Information You Provide Directly
During account registration or while using our services, you provide the following information yourself:
- Full name and date of birth (for age verification)
- Mobile number and email address
- National ID card or passport number (for identity verification)
- Payment account details for financial transactions (bKash, Nagad, Rocket, Upay, or bank account)
- Any information provided when contacting our support team
B Technical Information Collected Automatically
Some technical information is collected automatically while you browse our site:
- IP address and device type
- Browser type and version
- Operating system information
- Time of site access, page view data, and navigation patterns
- Information collected through cookies and similar tracking technologies
C Transaction and Gaming-Related Information
The following information is automatically recorded when you use our services:
- Deposit and withdrawal amounts and timestamps
- Betting history and gaming activity
- Details of bonus usage
- Account balance and credit information
- Responsible gaming limit information
How Collected Information Is Used
nmok uses your information only for the following legitimate purposes. Your information is not used for any commercial or unauthorized purpose.
- Account Management: Your information is used to create, verify, and maintain your account.
- Identity Verification and Security: Your identity is verified to prevent fraud and ensure account security.
- Financial Transaction Processing: Payment information is processed to handle deposits, withdrawals, and bonus payouts.
- Customer Support: Necessary information is provided to the support team to resolve your questions or issues.
- Service Improvement: Usage patterns are analyzed to further improve the experience on our platform.
- Responsible Gaming: Your gaming activity is monitored to raise awareness or help you set limits when needed.
- Legal Compliance: Necessary information is retained and processed to comply with applicable laws and regulations.
- Communications and Notifications: You are informed about important account updates or changes to our services.
Sharing Information with Third Parties
nmok never sells your personal information or transfers it to unauthorized third parties. However, information may be shared in the following limited cases:
Payment Processors
The necessary amount of information is shared with bKash, Nagad, Rocket, Upay, and approved banking partners to complete financial transactions.
Identity Verification Services
Minimal information may be shared with approved third-party verification organizations to prevent fraud and confirm user identity.
Legal Authorities
Information may be provided to relevant government or law enforcement authorities in cases of court orders or legal obligations.
Technology Partners
Technology service providers required to operate the platform may have access to limited information under strict confidentiality agreements.
In all of the above cases, third parties are given only the information necessary to perform their specific function and are required to comply with nmok's privacy standards.
Cookies and Tracking Technologies
nmok uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device. We use the following types of cookies:
Essential Cookies
These cookies are necessary to ensure the core functionality of the site and to keep your login session secure. Without them, the service will not work properly.
Analytical Cookies
These cookies are used to understand how users interact with our site and to improve the quality of our service. All data collected is fully anonymous.
Preference Cookies
These cookies are used to save your language preference, display settings, and other personalized choices so that you get the same experience each time you log in.
You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may cause some features to stop working.
Data Security and Protection Measures
nmok takes industry-standard technical and organizational measures to ensure the security of your data. Our key security features are listed below:
- SSL / TLS Encryption: All data exchanged between your browser and our servers is protected with 256-bit SSL encryption.
- Encryption of Stored Data: Sensitive information stored in our database is kept in encrypted form.
- Access Controls: Only authorized personnel can access your account information, and all access is logged.
- Firewall and Intrusion Monitoring: Our server infrastructure is protected by advanced firewalls and 24/7 security monitoring.
- Payment Data Protection: Highly sensitive information such as card or mobile banking PINs is never stored in our systems.
- Regular Security Audits: Regular security reviews and vulnerability assessments are conducted on our systems.
While we make every effort to keep your information secure, no method on the internet is 100% safe. We ask you to use a strong password and not share your login credentials with anyone.
Data Retention Period
nmok retains your personal information for as long as necessary or legally required:
Active Account Data
All information collected while your account is active is retained. This is essential for providing services and managing your account.
Transaction Records
Financial transaction records may be retained for a specified period after account closure to meet legal obligations.
After Account Closure
Upon account closure, relevant information is retained for a limited period to meet legal or regulatory requirements, after which it is securely deleted or anonymized.
Your Data Rights
You hold the following rights over your own personal information. Contact our support team to exercise these rights.
Right to Access
You have the right to know what information we have collected about you and to receive a copy of it.
Right to Rectification
If your account contains incorrect or incomplete information, you can request that it be corrected.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted, within the limits of legal obligations.
Right to Object to Processing
You may object to or request a restriction on the use of your information for specific purposes.
Please note that some requests may conflict with the provision of our services. In such cases, we will inform you of alternative solutions.
Protection of Minors' Data
nmok is strictly not intended for anyone under the age of 21. We do not knowingly collect personal information from minors.
We have age verification measures in place during registration. If we become aware that information from a minor has been collected, that account will be immediately closed and the information deleted.
If you believe a minor is using our services, please notify us immediately at [email protected].
Changes and Updates to This Policy
nmok may update this privacy policy as needed. Changes will be published on this page and the "Last Updated" date will be revised. For significant changes, we will send a notification to your registered contact.
Continuing to use our services after changes are published will be taken as your consent to the updated policy. We therefore recommend reviewing this page regularly.
Contact for Privacy Matters
For any questions or concerns about this privacy policy, or to exercise your data rights, please contact us. Our support team is available seven days a week, twenty-four hours a day.
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